Terms and conditions

Corporate identity number: 559109-6176 | Contact information: +46 (0)922 800 790

By making a booking, you accept the booking conditions below. It is your responsibility to ensure you have read and understood the terms.

• The payment is made via Klarna.
• If payment is not made, the booking will be cancelled automatically.
• Once the payment is completed and approved, the reservation is guaranteed. You will then receive a confirmation of the reservation by e-mail and a confirmation page shown in your browser.
• Cape East is a cash free hotel
• The minimum age for accommodation reservations is 18 years of age. For guests under the age of 18, a parent or other adult must accompany this guest, the parent or adult is also responsible for this guest. Check-in from 3:00 p.m. and Check-out from 11:00 a.m.
• Please note that our booking options have different terms. Non-cancellable packages/products, are non-refundable.
• If you have booked a REFUNDABLE or FLEX package, you can cancel or rebook your booking no later than 6:00 p.m. the day before arrival and receive a full refund if canceled. Cancellations that take place after 6:00 p.m. the day before arrival is non-refundable. When rebooking to a new date, any price difference is paid by the guest.
• If you have booked a NON-REFUNDABLE or SAVE package, you will not be refunded in case of cancellation and you can not rebook the package to another date.

Changes & Cancellation

Guaranteed until 6:00 p.m.
The hotel is obliged to offer rooms to the guest until 6:00 p.m. on the day of arrival. If the guest has not canceled or checked-in before this time, the hotel can cancel the room without contacting the guest.

Warranty
The reservation is guaranteed via a business agreement, travel agency or by credit card. Cancellation of guaranteed reservation with flex package must be made no later than 6:00 p.m. the day before arrival. If the guest does not arrive, or if the guest cancels on the day of arrival, you must pay for a hotel night.

Changes
If you have booked accommodation for two or more nights with the FLEX package, but choose to end your stay earlier, you will be charged for the next night. Cancellation of remaining nights must be made no later than 6:00 p.m. the day before scheduled departure.

If you have booked accommodation for two or more nights with the SAVE package, but choose to end your stay earlier, you will be charged for the entire stay.

SAVE packages can only be canceled upon presentation of medical certificate. Administration fee of SEK 250 will be added.

Business Agreement
For reservations made by business customers with an agreement, the order / cancellation rules stated in the contract apply.

Age limit
For guests who do not travel with parents, we have an 18-year age limit. The hotel reserves the right to cancel the booking without refund if valid ID cannot be presented.

Prices & Payment

All prices are stated in Swedish kronor incl. VAT unless otherwise stated. We reserve the right to apply price changes due to circumstances that we do not control, e.g. changed VAT, major changes of the currency value or low availability of rooms as a result of high demand.

Damage responsibility
Any damage caused to Cape East property during your stay is subject to additional fees set by the management of Cape East, calculated based on the cost of repairs as well as loss of revenue and availability for other guests.

Allergies
Guests at Cape East are responsible of informing our staff about possible allergies. If no such information has been given, Cape East can not be held accountable for any allergic reactions its guest might experience.

SPA
All guests visit our SPA at their own risk. Cape East SPA has many hard surfaces and stairs. When you book a spa visit, you get access to our day spa with all its experiences and amenities. Please also note that our spa treatments are carried out by a partner with experienced and certified staff. Note that spa times may apply to limit the number of visitors who visit the spa at the same time, more information can be found on our website under “Spa and Wellness”.

Our spa allows children between 7-14 years during certain times. Unfortunately, our spa is not available for children under 7 years. Feel free to double check what applies during your stay. All children under the age of 18 must always be accompanied by an adult.

How we handle personal data
You can read about how we handle personal data here.