Policies, terms & conditions and personal data

WHO WE ARE 

Our website address is: https://capeeast.se or https://capeeast.com
Our online-booking is hosted at http://online.techotel.dk

Cape East Hotel & SPA  is owned and administrated by Pite Havsbad Group AB and StudentConsulting Sweden AB. Six hotels are part of Pite Havsbad Group and all forms of communication is handled by the marketing department.

#YESCAPEEAST

We love to see our visitors discover Cape East, you are our greatest ambassadors and we know you take amazing photographs. When we see something we are inspired by, we sometimes ask permission to use that image/video in our own channels. The photos are published primarily on our website to give other customers a glimpse of how it is to visit Cape East. They may in some cases also be published in one of our other channels ex Instagram, Facebook or Newsletters. The text that belongs to the image, both captions and comments, we can choose to publish in original or edited form, or not to publish if we have been allowed to use the image. If you agree that we publish your image, use the hashtag #yescapeeast when you post the image, or in response to the comments if we have sent a request to use it.

By responding to our request with the hashtag #yescapeeast, you agree to the following: 

You provide Cape East, a non-exclusive, royalty-free worldwide license to use any pictures you have responded with #yescapeeast, hereinafter referred to as ”picture”, in their marketing and / or advertising, Including in the gallery on the website, newsletters, social media, e-mail, other customer communications and other marketing purposes.

Hereby certify and certify that (i) you own all of your rights to your pictures, (ii) you have been granted permission from any person appearing in your pictures to transfer the rights herein, and (iii) the use of your pictures by Cape East will violate any third party’s rights or violate any law.

Hereby, you release Cape East from all obligations to pay you for the use of your pictures and for the intellectual property rights of those associated with the above-described uses, thereby freeing and agreeing to keep Cape East and all persons acting for Cape Easts from all claims (including claims from third party), liabilities, irrespective of nature, in connection with the use of the pictures as described above.

You may always reach out to us on matters of privacy and data protection by contacting us at: marknad@capeeast.se

If you want to withdraw consent to share your pictures with Cape East, you have to contact us by clicking on the “i”-icon in the lower left corner in your shared image published on our website. The icon will link you to a form where you can submit your request to withdraw your consent.

SOCIAL MEDIA 

We want to encourage you as a follower on our social media to keep a good tone and respect each other on our social channels. Therefore, we have developed a policy with guidelines where we clarify what is not okay and therefore will be removed on our Social Media.

We encourage all our guests to leave reviews after their visit, but are grateful if you first leave your comments via the form sent to your e-mail at check-out or that you tell about your experience to our reception at check-out. This gives us a better opportunity to take action.

Cape East does not discuss issues of compensation or crime on social media. These questions must be sent by e-mail, telephone or directly on site.

Cape East may delete comments or posts that contain the following:

  • Publication of copyrighted material.
  • Publication of personal data.
  • Violations directed at, for example, an ethnic group, sexual orientation, gender, political opinion, profession or religion.
  • Swear words and obscene words.
  • Personal attacks and defamatory posts
  • Pornographic, racist or sexist statements.
  • Calls for crime or otherwise violate Swedish law.
  • Threats, harassment, gossip or lies.

MORE INFORMATION

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: marknad@phg.com

PITE HAVSBAD GROUP LOYALTY CLUB 

For all hotels that are part of the Pite Havsbad Group, you have the opportunity to become a customer club member when you book accommodation at one of our hotels. The customer club gives you the opportunity to keep up with what is happening with us and take advantage of exclusive membership offers, priority on accommodation and tickets to our entertainment and beach parties, free rebooking and participate in raffles that take place throughout the year.
 

BOOKING TERMS  

Here you can read the conditions that apply to booking, payment, cancellation and check-in and check-out. If no special agreement has been reached, the following rules apply to you as a guest with us at Cape East. For conferences and group bookings, special rules apply.

 

HOW WE HANDLE PERSONAL DATA 

On May 25, the new regulations GDPR came into force, which works to give you greater control over how your personal data is handled. Therefore, we have developed an Privacy Policy so that you can read and understand how, and for what purposes, we process your personal data. You do not have to act on this information, but we think it is important that you learn how we handle your personal information.
 
 
In accordance with current data protection legislation, you have the right to access information about which personal data we process about you. If you want your personal information to be changed, reviewed or deleted, you can do so at any time by contacting: dpo@phg.se

WHAT PERSONAL DATA WE COLLECT AND WHY

Contact forms
When you enter your data in our forms, an email will be sent to the forms recipient. Your information will not be saved in our websites databases. When filling out our subscription form on our homepage named “News and Offers” your data will be added to an email list in order for us to be able to send you information regarding relevant campaigns or news.

How long we retain your data 
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. We do not store anything in our websites digital databases for more than a year.

What rights you have over your personaldata
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you wish to find out what data Facebook has stored about you, you can log-in to your personal account on Facebook.com and request your data using their “Retrieve or Delete data service”.

You are able to request to have your personal data removed from all our registries online.

Where we send your data
Your data is never stored with external partners outside of Pite Havsbad Group except for our newsletter services and this only occurs if you choose to sign-up in one of our forms.

WEBSITE

Limitation of liability
Cape East makes no guarantees regarding the website’s function or accessibility. Nor does Cape East guarantee that the information kept available on the website is correct or complete. This applies to information about products, services and offers as well as other information provided on the website.
Thus, all liability for both direct and indirect damage caused by the use of the website or information provided by the website is excluded to the extent not otherwise provided by mandatory law.

Change of website and terms of use
To improve your use of this website, Cape East may make changes. Cape East reserves the right, without prior notice, to make the improvements, changes, additions or deletions to information on the website that Cape East deems necessary. Furthermore, Cape East reserves the right to make changes to these Terms of Use. By continuing to use the Website after such changes have been published, you accept the changes.

COOKIE POLICY 

Cape East’s website uses cookies as stated below. By not disabling cookies in your browser and continuing to use the website, you agree to our use of cookies in accordance with this Cookie Policy and underlying processing of personal data (if applicable).

You can change your selection by changing your browser settings at any time. Disabling cookies may affect the relevance of our ads or the ability of our advertising tools to exclude you who made a purchase from receiving ads for a product you have already purchased.

Cookies are small text files that are sent to, and stored on, your device (mobile, computer or tablet) and that are commonly found on the internet. Some are necessary for you to be able to make full use of the website’s functionality, and others are used to improve your user experience and facilitate navigation on the website.

Read our full Cookie Policy here

Who we are

Our website address is: https://capeeast.se or https://capeeast.com
Our online-booking is hosted at http://online.techotel.dk

Cape East Hotel & SPA  is owned and administrated by Pite Havsbad Group AB and StudentConsulting Sweden AB
Six hotels are part of Pite Havsbad Group and all forms of communication is handled by the marketing department.

What personal data we collect and why we collect it

Contact forms
When you enter your data in our forms, an email will be sent to the forms recipient. Your information will not be saved in our websites databases. When filling out our subscription form on our homepage named “News and Offers” your data will be added to an email list in order for us to be able to send you information regarding relevant campaigns or news.

#YESCAPEEAST

We love to see our visitors discover Cape East, you are our greatest ambassadors and we know you take amazing photographs. When we see something we are inspired by, we sometimes ask permission to use that image/video in our own channels. The photos are published primarily on our website to give other customers a glimpse of how it is to visit Cape East. They may in some cases also be published in one of our other channels ex Instagram, Facebook or Newsletters. The text that belongs to the image, both captions and comments, we can choose to publish in original or edited form, or not to publish if we have been allowed to use the image. If you agree that we publish your image, use the hashtag #yescapeeast when you post the image, or in response to the comments if we have sent a request to use it.

By responding to our request with the hashtag #yescapeeast, you agree to the following: 

You provide Cape East, a non-exclusive, royalty-free worldwide license to use any pictures you have responded with #yescapeeast, hereinafter referred to as ”picture”, in their marketing and / or advertising, Including in the gallery on the website, newsletters, social media, e-mail, other customer communications and other marketing purposes.

Hereby certify and certify that (i) you own all of your rights to your pictures, (ii) you have been granted permission from any person appearing in your pictures to transfer the rights herein, and (iii) the use of your pictures by Cape East will violate any third party’s rights or violate any law.

Hereby, you release Cape East from all obligations to pay you for the use of your pictures and for the intellectual property rights of those associated with the above-described uses, thereby freeing and agreeing to keep Cape East and all persons acting for Cape Easts from all claims (including claims from third party), liabilities, irrespective of nature, in connection with the use of the pictures as described above.

You may always reach out to us on matters of privacy and data protection by contacting us at: marknad@capeeast.se

If you want to withdraw consent to share your pictures with Cape East, you have to contact us by clicking on the “i”-icon in the lower left corner in your shared image published on our website. The icon will link you to a form where you can submit your request to withdraw your consent.

Cookie Policy for Cape East

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for completely disabling cookies. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings in your browser (see your browser Help for how to do this). Disabling cookies won’t affect the use of this site however it might affect wether our ads stop displaying for you after you’ve made a purchase in response to seeing that ad. If cookies are not enabled you may still be shown ads which no longer are relevant to you, therefor we suggest that you leave cookies enabled so that you will get the best possible experience of Cape East and Pite Havsbad Group.

The Cookies We Set
Email newsletters related cookies

  • This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense see the official Google AdSense privacy FAQ.

  • This site uses Facebook Pixel. The pixel is a service that tracks how you or other users interact with our ads and in the end what actions you take on our website. The pixel registers non-sensitive data such as age, location, interests, gender, browser and device information. 
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Google, LinkedIn, Snapchat, YouTube and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We do not store anything in our websites digital databases for more than a year.

What rights you have over your personaldata

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you wish to find out what data Facebook has stored about you, you can log-in to your personal account on Facebook.com and request your data using their “Retrieve or Delete data service”.

You are able to request to have your personal data removed from all our registries online.

Where we send your data

Your data is never stored with external partners outside of Pite Havsbad Group except for our newsletter services and this only occurs if you choose to sign-up in one of our forms.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: marknad@phg.com

WHO WE ARE 

Our website address is: https://capeeast.se or https://capeeast.com
Our online-booking is hosted at http://online.techotel.dk

Cape East Hotel & SPA  is owned and administrated by Pite Havsbad Group AB and StudentConsulting Sweden AB. Six hotels are part of Pite Havsbad Group and all forms of communication is handled by the marketing department.

WHAT PERSONAL DATA WE COLLECT AND WHY

Contact forms
When you enter your data in our forms, an email will be sent to the forms recipient. Your information will not be saved in our websites databases. When filling out our subscription form on our homepage named “News and Offers” your data will be added to an email list in order for us to be able to send you information regarding relevant campaigns or news.

How long we retain your data 
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. We do not store anything in our websites digital databases for more than a year.

What rights you have over your personaldata
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you wish to find out what data Facebook has stored about you, you can log-in to your personal account on Facebook.com and request your data using their “Retrieve or Delete data service”.

You are able to request to have your personal data removed from all our registries online.

Where we send your data
Your data is never stored with external partners outside of Pite Havsbad Group except for our newsletter services and this only occurs if you choose to sign-up in one of our forms.

Cookie Policy for Cape East

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for completely disabling cookies. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings in your browser (see your browser Help for how to do this). Disabling cookies won’t affect the use of this site however it might affect wether our ads stop displaying for you after you’ve made a purchase in response to seeing that ad. If cookies are not enabled you may still be shown ads which no longer are relevant to you, therefor we suggest that you leave cookies enabled so that you will get the best possible experience of Cape East and Pite Havsbad Group.

The Cookies We Set
Email newsletters related cookies

  • This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense see the official Google AdSense privacy FAQ.

  • This site uses Facebook Pixel. The pixel is a service that tracks how you or other users interact with our ads and in the end what actions you take on our website. The pixel registers non-sensitive data such as age, location, interests, gender, browser and device information. 
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Google, LinkedIn, Snapchat, YouTube and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

#YESCAPEEAST

We love to see our visitors discover Cape East, you are our greatest ambassadors and we know you take amazing photographs. When we see something we are inspired by, we sometimes ask permission to use that image/video in our own channels. The photos are published primarily on our website to give other customers a glimpse of how it is to visit Cape East. They may in some cases also be published in one of our other channels ex Instagram, Facebook or Newsletters. The text that belongs to the image, both captions and comments, we can choose to publish in original or edited form, or not to publish if we have been allowed to use the image. If you agree that we publish your image, use the hashtag #yescapeeast when you post the image, or in response to the comments if we have sent a request to use it.

By responding to our request with the hashtag #yescapeeast, you agree to the following: 

You provide Cape East, a non-exclusive, royalty-free worldwide license to use any pictures you have responded with #yescapeeast, hereinafter referred to as ”picture”, in their marketing and / or advertising, Including in the gallery on the website, newsletters, social media, e-mail, other customer communications and other marketing purposes.

Hereby certify and certify that (i) you own all of your rights to your pictures, (ii) you have been granted permission from any person appearing in your pictures to transfer the rights herein, and (iii) the use of your pictures by Cape East will violate any third party’s rights or violate any law.

Hereby, you release Cape East from all obligations to pay you for the use of your pictures and for the intellectual property rights of those associated with the above-described uses, thereby freeing and agreeing to keep Cape East and all persons acting for Cape Easts from all claims (including claims from third party), liabilities, irrespective of nature, in connection with the use of the pictures as described above.

You may always reach out to us on matters of privacy and data protection by contacting us at: marknad@capeeast.se

If you want to withdraw consent to share your pictures with Cape East, you have to contact us by clicking on the “i”-icon in the lower left corner in your shared image published on our website. The icon will link you to a form where you can submit your request to withdraw your consent.

SOCIAL MEDIA 

We want to encourage you as a follower on our social media to keep a good tone and respect each other on our social channels. Therefore, we have developed a policy with guidelines where we clarify what is not okay and therefore will be removed on our Social Media.

We encourage all our guests to leave reviews after their visit, but are grateful if you first leave your comments via the form sent to your e-mail at check-out or that you tell about your experience to our reception at check-out. This gives us a better opportunity to take action.

Pite Havsbad does not discuss issues of compensation or crime on social media. These questions must be sent by e-mail, telephone or directly on site.

Pite Havsbad may delete comments or posts that contain the following:

Publication of copyrighted material.
Publication of personal data.
Violations directed at, for example, an ethnic group, sexual orientation, gender, political opinion, profession or religion.
Swear words and obscene words.
Personal attacks and defamatory posts
Pornographic, racist or sexist statements.
Calls for crime or otherwise violate Swedish law.
Threats, harassment, gossip or lies.

 

 

MORE INFORMATION

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: marknad@phg.com