Information regarding covid-19
Many people have questions and concerns about the corona virus and covid-19. We follow the recommendations and rules set by Swedish authorities. We are constantly monitoring the development of the situation and adapting our routines accordingly. Here we gather information and answers to frequently asked questions.
During the current situation in our country and the world, we want to inform you about our efforts to reduce and prevent the risk of infection. The safety of hotel guests and staff is always our first priority in all situations. Our hotels are open as usual, but with extra attention to the safety for guests and employees. At our hotels, hygiene and cleanliness are always top priority.
We follow the public health authority’s guidelines and the authorities’ recommendations when it comes to both guests and staff, and we follow developments to adapt our routines accordingly. A warm welcome to us at Cape East and remember, stay at home if you have any symptoms.
We follow the recommendations and rules set by our Public Health Agency and The State Department regarding both our guests and staff. We are constantly monitoring the development of the situation and adapting our routines accordingly.
At this time these precautions are being taken:
- We follow guidelines and recommendations from local health authorities.
- Strict routines for our staff’s hand hygiene in connection with kitchen work, meals and toilet visits.
- Personnel dealing with food should always wear plastic gloves.
- Strengthened procedures for cleaning, cleanliness and hygiene.
- Strengthened procedures for disinfecting frequently used surfaces such as door handles, credit-card terminals and elevator buttons.
- Placed extra resources of hand-sanitizer in the breakfast room, restaurant and receptions.
- The staff stays at home if they are experiencing symptoms of a cold such as sore throat, fever or cough. Even if the symptoms can be considered mild.
- We keep the recommended distance from colleagues and guests.
- We have also recommended staff to avoid large crowds of people when they are off work.
- All our staff in wear face masks and gloves at all times. We hand out masks to guests as well
Extra measures at check-in:
- You as a guest have the opportunity to check in outdoors if desired
- If you pay for your booking direcly via our online booking or via Swish, you don’t need to meet the staff at check-in if you want to avoid this.
Accomodation and breakfast:
- All our hotel rooms have their own entrance outdoors via attic corridor
- A smaller breakfast can be served in the hotel room if desired
- The suites have their own jacuzzi in the room
Midnight Ice Spa:
- In order for you guests to feel safe when you visit Midnight Ice Spa, you have to pre-book which time you want to visit the spa. This is so that we can limit the number of people who visit the spa at the same time. Please inform the reception about the desired spa time at the time of booking. The times are between:
• 08.00 – 11.00
• 11.00 – 14.00
• 14.00 – 17.00
• 17.00 – 20.00
Most people visit the spa between 14-17, avoid this time if you want less people.
We follow the recommendations and guidelines we receive from authorities and the Government and there are currently no decisions or plans to close the resort. We believe it is safe for hotel guests, conference guests and employees to maintain normal operation as long as advice from the authorities is heeded. Our staff is trained in handling situations that may arise at our hotel and we have confidence in their expertise.
At present, we follow our regular cancellation policy. If the authorities or the Government changes their guidelines, we will make a new decision accordingly.
As long as the area is not considered as an unsafe zone our standard cancellation rules apply.
Information regarding Covid-19 and Spa-environment
As of right now there is no easily accessible information from Sweden about how covid-19 behaves, and whether it infects in spa environment. Because of this we have been given information about this from Denmark. There, the Danish Health Authority (Sundhedsstyrelsen) has answered some of the questions that have arisen about this.
The Danish Health Authority (Sundhedsstyrelsen) answer: The National Board of Health states that the pool/sauna’s hot and humid environment has no significance impact on virus infection.
The Danish Health Authority (Sundhedsstyrelsen) answer: WHO writes that when using standard recommendation of at least 1.0 mg chlorine per liter of water, the risk of contamination through water is low.